1. All orders will be shipped from our USA ，UK, Europe or HONG KONG international stores at the same day if order before PM 15:00. The shipping ways have many optional: Royal Mail, UPS, USPS Global Priority Mail, DHL, FEDEX, Sweden Post and more. If you want to use other shipping method, please feel free to contact us.
2. Items are generally shipped out at the same day when order placed before PM 15:00, or the next business day after payment has been verified (Sat. & Sun. and most national holidays excluded). In general, it may take about 5 – 20 business days for delivery.
3. We can ship our orders to the United Kingdom, Ireland, Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Russian Federation, Slovakia, Spain, Switzerland, United States.
4. When i can receive my items?
UK 7~15 days (Royalmail)
Ireland and EU 10~14 days (Royalmail–>Local Mail System)
USA 7~15 days (DHL eCommerce)
Other Countries < 15 days. (Air Parcel—>Local Mail System )
5. We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable. The address can be your home, your place of business, your travelling aim place, or another residence address and all of the packages can be tracked.
Special Soft Remind
We are sorry to tell you that local pickup is not available on our website.
We are not responsible for wrong or undeliverable address(you need write carefully when order)
Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.
If you need to cancel an order for any reason, email to us for assistance. If your order has not shipped out we will be able to cancel it for you. If an order has already shipped we will accept a return under the terms of our Return Policy.(Please refer to “Returns” for detailed information.)
If the items you ordered are out of stock, we will contact you by email.
Warranty & Refund Policy
We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship.
We warrant our products for 1 year under normal, non-commercial use. Defective products could be replaced if returned within a year since the date of purchase. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid.
The warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend the warranty period.
For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect.
Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user’s part.
Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.
If you change your mind and want to return the item for a refund, you can contact our customer services department and obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. Return within thirty (30) days from purchase can be for exchange, credit or refund at our discretion. NO REFUND accepted after 30 days of receipt.
A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged. Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery.
This warranty does not extend to devices, such as computers or cameras that are powered by our battery packs. We shall not be held responsible for the improper use of our product(s).
Our Contact Information
If you have any other question from our website, please do not hesitate to contact us, we will reply you in 24 hours., welcome to your order on our website.